It means that one’s deed and behavior match his values and commitments. In other words, integrity is remaining true to once values and commitments, even in the adverse situation.
One supports women's empowerment in public life as a public officer, but in his private life, he does the opposite. This shows a lack of integrity.
It means non-biased. In other words, it means not favoring someone without any rational reason or objectivity. Impartiality ensures objectivity.
The relative of a doctor visits him to get treatment. Patients are already sitting waiting for their turn. The relative asks the doctor to treat him first. The doctor asks him to wait for his turn. This approach of the doctor shows his impartial approach.
3. Non- Partisanship
It means having political neutrality and remaining committed to the government in power. It is one of the foundational values of a public servant.
A public servant is working effectively in one government party’s reign and not in other shows the lack of political neutrality in that officer.
It means working by facts. In other words, an officer should work by rules and procedures.
An income tax officer if got the tip for the transaction of black money at a powerful politician’s office, then he should go and raid the office. This shows the objectivity of the officer. Objectivity promotes honesty and impartiality.
5. Dedication towards public service
It means remaining dedicated to the service towards the public and public service values. It is an all-encompassing value that promotes all other values like integrity, honesty, transparency, objectivity, etc.
IAS officer Ashoka Khemka faced so many transfers during his service tenure; still, he has not resigned and is dedicated towards the public service.
It means understanding other’s problems, feelings, emotions, etc. This brings flexibility and responsiveness in governance. According to Daniel Golman, there are three varieties of empathy-
Allowing flexible working hours to a pregnant employee shows the empathy of the employer.
It means feeling the other’s problem by placing oneself in the place of others. It motivates people to go out of their way to assuage the pain of others.
If a lawyer is providing free legal services to a vulnerable person victimized of grave injustice, it shows his compassion.
It means having an inclusive attitude towards different views, ideas, lifestyles, culture and taking a rational and objective decision.
Harshvardhana promoted open debates on religious theories and philosophies through his religious assemblies, which shows his tolerant attitude.
It means being completely honest and following integrity.
A civil servant accepting a bribe to do work is against his foundational value of probity because it is against his value of honesty and objectivity.
10. Emotional intelligence
It means being aware of one’s emotions, other’s emotions and analyzing the environment around them and dealing accordingly. According to Golman, there are four components of Emotional intelligence i.e. Self-Awareness, Self- management, Social Awareness, and Relationship Management.
While dealing with the victims of the disaster who are affected by the late supply of relief material and are angry, using force to calm them down shows the lack of emotional intelligence.
It is the obligation of an individual or an organization to take responsibility for their actions and ensure transparency. It is an essential component of governance.
A Civil Servant is accountable to the Minister as well as to the public as he implements the policies, schemes, and other projects of the government.